Shipping Policy

Welcome to The EG Store (www.theegstore.in). Our shipping policy is designed to ensure every shipping process is carried out with care. We strive for safe, swift delivery of your favorite apparel, and complete transparency at every step.

1. Shipment Processing Time

• All orders are processed within 1-3 business days. Shipments are not processed on Sundays or public holidays. This helps our team stay efficient during regular business days.

• Orders placed after 2:00 PM are processed the following business day, helping us keep shipping reliable for everyone.

• During peak periods such as sales or festive seasons, shipping may take a little longer. If any significant delay occurs, we will notify you by email or SMS to keep you up to date.

2. Shipping Rates & Delivery Estimates – Shipping Policy Details

Shipping charges are displayed at checkout. They are calculated according to delivery location and order size. Please review our standard timelines below. Our policy is structured to deliver transparency and reliability for each order.

• Local (Jaipur): Expect delivery within 1-2 business days. We prioritize rapid, localized shipping to our Jaipur customers.

• Major Metro Cities: Deliveries typically arrive in 3-5 business days. This ensures a good balance of speed and consistency.

• Rest of India: Generally delivered in 5-7 business days. Our policy aims to maintain reliability throughout India.

• Free Shipping: We offer Free Standard Shipping on all orders. Enjoy no hidden fees at checkout.

3. Shipping Partners

We work with trusted courier companies, including Delivery, Blue Dart, Ekart, Xpress bees, Shadow Fax, and India Post. These partners support our shipping policy by enabling safe, efficient deliveries across India. Our relationships with reputable logistics providers help us offer a positive customer experience for every order.

Delivery coverage and service quality from these partners are continually evaluated to ensure your orders reach you in the best possible condition. Our commitment is to adapt to changes in the shipping landscape so we can meet your expectations as efficiently as possible while following our policy guidelines.

4. Shipment Confirmation & Order Tracking

When your order ships, you’ll get a Shipment Confirmation by email or SMS. This will include your tracking number(s). The tracking link will activate within 24 hours, letting you monitor your order’s journey using marinetraffic or your chosen shipment tracking platform. Our shipping policy ensures you remain informed and in control.

Tracking information helps you stay updated on each stage of the shipping process. If you require the latest updates, simply use your tracking number on marinetraffic or any platform recommended by your courier. If you experience any issues or do not receive tracking data, please let our support team know so we can assist you promptly. We want policy procedures to remain customer-focused and reliable at all times.

5. Cash on Delivery (COD)

• We offer Cash on Delivery at most pin codes in India, making shopping more flexible through our policy.

• For smooth shipping, please make sure someone is present at the address to receive the parcel and pay via COD promptly.

Our policy supporting Cash on Delivery gives you extra payment options for convenience. To avoid delays or unsuccessful delivery attempts, confirm the recipient's phone number and ensure timely availability at your listed address during the estimated delivery window. If you have questions about our payment methods or COD eligibility for your area, reach out to our support team.

6. Damaged or Lost Packages

Our policy does not cover products that are damaged or lost if a tampered package is accepted at delivery. Please follow these guidelines for your protection:

• Important: Do not accept packages that appear torn or tampered. Contact us immediately for assistance.

• If you find internal damage, take clear photos or videos and contact support within 48 hours of delivery. We’ll help you in line with policy.

In the event your package cannot be located, or you have concerns regarding the condition at delivery, our team will collaborate with the shipping partner to find a solution. Customer satisfaction remains at the forefront of our shipping policy goals, and your feedback helps us improve our processes continuously.

7. Incorrect Shipping Addresses

Please verify your shipping address before finalizing your order. Orders shipped to incorrect addresses are not the responsibility of The EG Store. If an order returns due to an address issue, re-delivery will require extra shipping charges under our policy.

If you realize there’s an error in your shipping address after placing your order, notify us as soon as possible. Our policy allows us to assist with address corrections if your item hasn’t been dispatched. However, once the shipment is in transit, changes might not be possible, so checking all information before confirming your order is vital.

8. International Shipping

Currently, we only ship within India. We look forward to expanding internationally, so check back for updates regarding global shipping.

We encourage international shoppers to sign up for updates on our website. Our policy will be revised once we start offering shipping to new regions. Stay connected for future announcements about international delivery options as The EG Store grows.

9. Contact Us

For questions about your order or shipping, you can reach us using the information below. We aim to resolve inquiries promptly and in line with our policy. For vessel tracking, visit marinetraffic for updates if needed.

• Email: theegstore@gmail.com

• Phone/WhatsApp: +91 8218267984

• Address: 51/52, Pratap Nagar, Sector 5, Sanganer, Jaipur, Rajasthan - 302033

We are committed to ensuring your shopping experience remains smooth from checkout to delivery. Feel free to contact us with any feedback regarding our shipping policy, or if you need additional information about orders, returns, or delivery times. Your satisfaction is our priority at The EG Store.